Privacy & Cookies

In the main, you may browse our website anonymously without providing any personal data. However, there are cases in which we may ask you for personal data e.g. on-line surveys or you may register to receive additional information from us, sign up for a newsletter, or send us a question.

Data protection

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed to third parties.

This website collects the information from visitors relating to email notifications and enquiries - If you sign up to receive email notifications, we will use the information you give us to provide the service(s) you have requested only. If you inform us that you wish to cancel your details will be deleted from our records.

Site usage tracking - To make this site simpler, small data files – known as cookies - are placed on your computer.

Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. When you visit the website you can allow or disallow it to store cookies on your computer's hard drive, by customising your cookie preferences using your web browser's preferences/options/tools. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website.

We use cookies to make our website easier for you to use, such as letting you navigate between different pages on a website efficiently, sign up to receiving marketing tips and information published by subsidence support, remembering preferences you have given a website, and improving your overall experience.

Cookies are used with Google Analytics tool to help us understand how our visitors engage with our website by collecting information anonymously. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. This allows us to create more of the pages that users like and to remove unused content.

You can remove any cookies already stored on your computer, but these may affect the performance of the website and prevent you from using parts of our website, including

  • Making sure the website looks consistent
  • Allowing you to share pages with social networks like Facebook
  • Allowing you register for marketing tips and information

You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Email notifications

If you sign up to receive email notifications, we will use the information you give us to provide the service(s) you have requested only.

We may use cookies or similar technologies to help us send you relevant offers and to improve your online experience. Our Email service provider uses web beacons or clear gifs which deliver tracking cookies to your web browser. This allows us to track who opens the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our Email Campaigns, and to improve our offerings to specific customer segments.

By agreeing to receive emails from us you are agreeing to the use of such technologies. We won't contact you for marketing purposes, or promote new services to you unless you specifically agree. You can opt-out of receiving direct marketing from us at any stage.

Third Party Websites

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. If you want to prevent sites setting third party cookies, you can do so.

Please be aware that subsidence support does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy and Cookies Policy.